Support

Rapid Response Times

We utilize private escalation paths with supplier contacts to get your issues addressed quickly and efficiently.

Clear Communication

Get regular updates and transparent communication about the status of your support tickets and next steps.

Expert Issue Management

Our support staff ensures clear communication and consistent follow-up throughout the resolution process.

Simplified Access

Easily report and track your tickets in self-service portals, so you always have visibility into your tech issues.

Vendor Accountability

We hold vendors accountable to their service level agreements and push for speedy issue resolution.

True Advocacy

We go beyond standard vendor support channels to escalate your IT tickets and make sure your voice is heard.

Time Savings

Our established vendor relationships and escalation processes help save hours or even days of resolution time.

Peace of Mind

Trust our experienced team to manage your technology challenges while you focus on running your business.

“Kairos was with me from the very beginning when helping interview/choose our new phone carrier (Zoom), to the very end and even after. Zoom has been a great company to work with, and we as a company are very happy with our new carrier.”

Kristy C

Capstone ISG

“As a leader in the MSP space, our lifeline is our ability to have clients contact us. Kairos redesigned our network, and their operations team helped deploy a world-class solution that stabilized our voice and network challenges while reducing cost. I would highly recommend engaging Kairos for all your transformation needs.”

Chris A

Bell Techlogix

“We have partnered with Kairos to assist in the selection and deployment of both our migration to a cloud-based communications platform and move to a new SD-WAN platform and security solution. Kairos takes it to another level with their project management capabilities. Their follow up and follow through provide tremendous peace of mind.”

Larry G

Kaman Corporation

“Kairos’ ability to support our enterprise voice and data requirements has enabled us to focus on other areas of our technology needs. They provide cost-effective solutions that meet our business needs, and their project management team provides outstanding implementation support to ensure the smoothest and best possible outcomes.”

John B

Forvis Mazars

“Since their inception, Kairos has been an instrumental part of our strategies around both voice and data solutions. As a financial institution, we can’t afford downtime. We’re confident that Kairos can keep our technology stack highly available.”

Steve P

Bronco Federal Credit Union

“In a not-for-profit industry where we endeavor to be good stewards of our resources, Kairos has played an important role in helping us obtain solid IT solutions while keeping the bottom-line numbers as a focus. We appreciate that Kairos was able to be cost-efficient for our organization while never sacrificing the quality of our IT service needs.”

Eyvette E

DePaul Community Resources

“As a CIO, I’m constantly being asked to do more with less resources. I partner with Kairos because they provide me with resources and enable my team to focus on our business needs. I can easily say that Kairos is one of our most trusted and valuable partners.”

Brad P

Dermcare Management

Step 1

Kickoff

Let's work together to understand your challenges, goals, and current tech stack.

Step 2

Roadmap

We'll create a roadmap for your short-term and long-term technology goals.

Step 3

Evaluate

We'll help you select the right solutions to meet your needs, objectives, and budget.

Step 4

Work

Your Kairos Project Manager stays by your side, holding vendors accountable and keeping projects on track.

We leverage private escalation paths and direct vendor relationships to fast-track the resolution of your technology issues. Our team provides clear communication throughout the process and follows up until your problem is fully resolved.

Unlike standard vendor support, we offer dedicated advocacy and qualified staff who understand your business needs. We have established relationships with suppliers and know how to navigate their systems to get faster results.

We combine private escalation paths, vendor accountability measures, and persistent follow-up to ensure your issues get addressed quickly. Our team actively manages each ticket and pushes for fast resolution to help you minimize business disruption.

You'll receive regular updates and clear communication about the status of your support tickets. Our team provides transparent updates about progress, next steps, and expected resolution times throughout the process.

Yes, we manage relationships with multiple technology vendors on your behalf. This means you have a single point of contact for all your support needs, simplifying the resolution process and saving you valuable time.

Connectivity

Cloud Communications

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Why Kairos?

Turn Support Frustrations Into Solutions